Privacy Policy

This Privacy Policy describes how Lo-Fi House (“we,” “our,” or “us”) collects, uses, and protects your personal data when you visit our website, interact with our services, or make a purchase from us.

We are committed to safeguarding your privacy and ensuring your personal information is handled transparently and in accordance with the applicable data protection laws of the United Kingdom, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Depending on your interaction with our website or services, we may collect the following types of personal data:

• Contact Information: Name, email address, phone number, billing and shipping addresses.
• Account Details: Username, password, and any security credentials.
• Order Information: Product details, payment confirmation, delivery details.
• Support Correspondence: Messages or inquiries you send to us.
• Usage Data: IP address, device and browser type, pages visited, and cookies.

2. How We Use Your Data

We may use your personal information for the following purposes:

• To fulfill and manage your orders.
• To provide customer support and respond to inquiries.
• To improve our website and services.
• To send updates about your orders or account.
• For legal compliance and fraud prevention.
• For marketing and promotional communications (with your consent where required).

3. Cookies

Our website uses cookies to enhance user experience, track performance, and provide tailored content. You can manage your cookie preferences via your browser settings. Please note that disabling cookies may affect website functionality.

4. Sharing of Personal Information

We may share your data with trusted third parties only where necessary, such as:

• Payment processors
• Logistics and shipping partners
• IT and analytics service providers
• Marketing partners (with your consent)
• Legal authorities (when required by law)

We never sell your personal data.

5. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw your consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting obligations.

7. Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of online transmission or storage is completely secure.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us to request its deletion.

9. International Transfers

Your personal data may be transferred outside the UK. When we do, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The updated version will always be posted on our website with the revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Lo-Fi House
Email: info@lo-fihouse.com
Address: DUMLUPINAR MAH. MOR SK. NO: 8 MERKEZ / KÜTAHYA, 43020, TÜRKİYE